Why does it say I cannot be found in the database when I try to reset my password?

If you are using the 'Forgot Your Password?' link on the login page and are receiving the error message 'The email address you have provided could not be found in our records', this means the email address entered does not match the address listed on your training account. You will need to enter the email address listed on your account, which was provided to us by your employer.

Common causes of this error include:

  • Your account was registered using your supervisor’s e-mail address.
  • You are attempting to reset your password using a personal e-mail address, please ensure a company e-mail address is entered.
  • You have not yet been registered to participate in the training program.

If you are having trouble accessing your account, please contact us at support@alertdriving.com or call 1-877-867-6642 (within N. America) or +001-416-750-0210 (International) to have one of our specialists assist you.

Live telephone support is available Monday to Friday, 8:00AM - 5:00PM EST.

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