Why am I receiving an ‘Invalid Login’ error when my username and password are correct?

If you are attempting to log in and are receiving the error message 'Sorry, the following error was encountered: Invalid login, please try again' please ensure you are following these directions:

  • Your username is entered in all lowercase letters, e.g. 'sonic1232456'
  • There are no additional spaces before or after each credential (PLEASE NOTE: that copying and pasting can automatically add spaces at the beginning or end of the credential)

If you are using the correct username and password combination and are still receiving the 'Invalid Login' error, you may need to delete your temporary internet files, as your browser may have saved an incorrect or outdated password.  To do this, please use the following instructions for the web browser you are using:

*Please be aware, we do not support Internet Explorer (IE) 7 or 8. If you are using these versions of IE, please attempt the training on a supported browser, listed below.

IE Version 9, 11

  1. Click the gear icon located at the top right corner.
  2. Click Safety.
  3. From the drop-down menu, select Delete browsing history…
  4. Select the following checkboxes: Preserve Favorite website data, Temporary Internet files and website files, Cookies and website data, History, Download History, and Form data. 
  5. Click Delete to finish.
  6. Close the internet page and open a new one.
  7. Log in to your AlertDriving account.


  1. Click the menu button at the top right corner (appears as three bars). 
  2. Click Options.
  3. With the Options tab now open, select Advanced from the left hand menu bar.
  4. Select the Network tab.
  5. In the Cached Web Content section, click Clear Now.
  6. Close the internet page and open a new one.
  7. Log in to your AlertDriving account.

Google Chrome

  1. Click on the menu button at the top right hand corner (appears as three bars).
  2. Select More tools.
  3. From the drop-down menu, click Clear browsing data.
  4. Select the beginning of time from the drop-down menu.
  5. Select the following checkboxes: Browsing history, Download history, Cookies and other side and plugin data, Cached images and files, and Autofill form data. 
  6. Click Clear browsing data.
  7. Close the internet page and open a new one.
  8. Log in to your AlertDriving account.

Safari on iPad

  1. On your home screen go to Settings. 
  2. Scroll down and select Safari.
  3. Scroll down and select Clear History and Website Data
  4. Close any browsers you currently have open and attempt to log in with a new browser.


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