The video is stopping/lagging, or the video screen is blank. What do I do?

If the video is stopping or moving slowly, it could be that the video is loading on a slower internet connection.  Pause the video until it loads, and play once loaded.

If the video screen is blank please contact A blank screen can occur for a number of reasons, and we may have to involve our internal IT department to resolve the issue. When submitting your request, please be sure to include a screenshot of the blank page, and a detailed description of the incident.

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