What Should I Do if I receive an Error Code?

If you receive an error code while trying to take your training, clear your browser’s cache and cookies, by following these browser specific instructions:

Internet Explorer Version 9+

  1. Click Tools (appears as a gear)
  2. Click Safety. Then click Delete Browsing History
  3. Select the following checkboxes: Preserve Favorite website data, Cookies, Form data, Private Filtering data
  4. Click Delete to finish
  5. Close the internet page you were on and open a new one
  6. Log in to your AlertDriving account

Firefox

  1. Click the Firefox button and then choose Options (Note: If you're using the menu bar, choose Tools and then Options)
  2. With the Options window now open, click Privacy tab
  3. In History, click the Clear Recent History
  4. In the Clear Recent History window that appears, set the Time range to clear: Everything
  5. Click Clear Now
  6. Close the internet page you were on and open a new one
  7. Log in to your AlertDriving account

Google Chrome

  1. Open Chrome
  2. Click on the Chrome menu (looks like three horizontal lines)
  3. Select Tools
  4. Click Clear Browsing Data
  5. Change the drop-down menu to the beginning of time or another time frame you want to remove
  6. Make sure that Empty the Cache has a tick next to it
  7. Click Clear Browsing Data
  8. Close the internet page you were on and open a new one
  9. Log in to your AlertDriving account

If you clear your cache and cookies, and are still experiencing the same error, please contact our Support Team by emailing us at support@alertdriving.com , or giving us a call at 1-877-867-6642. To help us better understand the problem, please be sure to include the following information in your email:

  • Device type used to complete training (e.g. PC, Laptop, Tablet)
  • Operating System (e.g. Windows 10)
  • Web browser and version (e.g. Internet Explorer 10 etc.)
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