If you receive an error code while trying to take your training, clear your browser’s cache and cookies, by following these browser specific instructions:
Internet Explorer Version 9+
- Click Tools (appears as a gear)
- Click Safety. Then click Delete Browsing History
- Select the following checkboxes: Preserve Favorite website data, Cookies, Form data, Private Filtering data
- Click Delete to finish
- Close the internet page you were on and open a new one
- Log in to your AlertDriving account
Firefox
- Click the Firefox button and then choose Options (Note: If you're using the menu bar, choose Tools and then Options)
- With the Options window now open, click Privacy tab
- In History, click the Clear Recent History
- In the Clear Recent History window that appears, set the Time range to clear: Everything
- Click Clear Now
- Close the internet page you were on and open a new one
- Log in to your AlertDriving account
Google Chrome
- Open Chrome
- Click on the Chrome menu (looks like three horizontal lines)
- Select Tools
- Click Clear Browsing Data
- Change the drop-down menu to the beginning of time or another time frame you want to remove
- Make sure that Empty the Cache has a tick next to it
- Click Clear Browsing Data
- Close the internet page you were on and open a new one
- Log in to your AlertDriving account
If you clear your cache and cookies, and are still experiencing the same error, please contact our Support Team by emailing us at support@alertdriving.com , or giving us a call at 1-877-867-6642. To help us better understand the problem, please be sure to include the following information in your email:
- Device type used to complete training (e.g. PC, Laptop, Tablet)
- Operating System (e.g. Windows 10)
- Web browser and version (e.g. Internet Explorer 10 etc.)