Trainee Inquiries
Login
- ★ I lost / can't remember my password
- ★ How do I change my existing password?
- ★ How do I log in to access my training?
- ★ Why do I receive this message'The email address you have provided could not be found in our records', when I try to reset my password?
- ★ How do I reset my password?
- ★ Where do I find my username?
Navigating My Driver's Activities Homepage
- How do I print a Certificate of Completion?
- Can I print a Certificate of Completion for every module found in a course pack?
- Can I present a Certificate of Completion to get a discount on my auto insurance?
- What is the Vehicle Policy?
- What is the 'Courses I’m Required to Take' section?
- What is the 'Courses I’ve Finished' section?
Hazard Perception Evaluation
- ★ What is the Hazard Perception Evaluation?
- ★ How do I change my browser’s resolution?
- How do I complete the Hazard Perception Evaluation?
- Why doesn’t the Hazard Perception Evaluation indicate right or wrong answers?
- Can I retake the Hazard Perception Evaluation?
- Why have I been assigned Targeted Training modules and when do I need to complete them?
Targeted Training Modules
- Why do some modules have a green check mark, and others do not?
- Why are my modules locked / greyed out? OR Why can’t I access my modules?
- Can I turn off the Pulse Training Feature?
- I finished my training, but it doesn't appear in 'Courses I've Completed'
- I did not reach the required pass mark on a module, can I take it again?
- My training course is overdue. Can I have an extension?
Defensive Driving Modules
- What are Defensive Driver Training / Targeted Training module?
- Why have I been assigned Defensive Driver Training / Targeted Training modules?
- Why are my modules locked / grayed out? Why can’t I access all of my training modules?
- Can I turn off the Pulse Training Feature?
- Does my Secondary Driver also have the Pulse feature?
- My session stopped halfway through and will not load anymore
MotorMind
- What is MotorMind?
- How Do I Complete MotorMind?
- Why Have I Been Assigned a Targeted Training Module and When Do I Need to Complete It?
- Can I Re-take A MotorMind Lesson?
- What Should I Do if I receive an Error Code?
- Why Won’t the MotorMind Video Play?
Policy Testing
Training FAQ
- Flash Video Error - Google Chrome 55
- How can I change the language on my account?
- I do not drive for work or have a company car. Why am I being asked to complete this training?
- I have already completed the training. Why am I getting reminder emails?
- What type of Operating System (computer setup) do I need to complete the training?
- How long does it take to complete the training?
Secondary Driver
Mobile Access
- Can I complete my training on a mobile phone/tablet?
- Do I have to download a mobile app to access my training on my mobile phone/tablet?
- How do I access my training from my mobile phone/tablet?
- How much data is used to complete a module?
- Is my mobile phone/tablet compatible with Defensive Driver Training and Hazard Perception?
- Why won’t the Hazard Perception 360 / MotorMind load on my iPad/iPhone?
LMS
- When I try to log in, I get the message: “LMS Not Recognized. Your LMS access information could not be validated by AlertDriving. The AICC url (aicc_url) is missing or the value submitted could not be validated.”
- When I try to login I get the message: “Communication with LMS could not be established.”